Safe Deal
1. Safe deal
2. How a safe deal works
3. Safe deal cooperation process
3.1.Project opening
3.2. Choosing a performer
3.3.Harmonizing conditions
3.4. Funds reservation
3.5. Project execution
3.6. Project hand-over
3.7. Payments for the work, closure and feedback
4. Balance
5. Dispute Resolution Service
5.1. How is Dispute Resolution Service going on
5.2. Conditions for submitting to the Dispute Resolution Service
5.3. Filing an application to the Dispute Resolution Service
6. Commission
7. FAQ
7.1.What methods of funds reservation are supported on the website?
7.2.How to change the project budget?
7.3. How to choose another performer with a safe deal?
7.4. How to return reserved funds?
7.5. How to withdraw funds?
7.6. How to cancel the project with a safe deal?
7.7. What is the Project Specification?
7.8. Who should draw up the Project Specification?
Safe deal — is an easy and simple way of cooperation between a freelancer and an employer.
Safe deal implies guarantee for the project performance and minimizes the risks during calculations for the done work.
Safe deal benefits:
- the Expert or the Studio, proceeding with the project works can be assured of full and timely payment for their work;
- After project closure, the entire amount goes to the Expert`s or Studio`s Balance, with the ability to send a withdrawal request on the same day;
- The employer does not need to make an advance to the Expert or Studio until the project is completed;;
- If the Expert or Studio does not cope with the work, the amount paid by the Employer will be refunded him in full;
- If the disputes occurs, both sides can contact the support service of the Beesy.pro website and get unbiased and transparent help in solving them.
Every registered user of the Beesy.pro website can use the Safe Deal service.
The sequence of work with a safe deal includes the following steps:
1.Project publication
The employer publishes a project with its detailed description. During project creation, the Employer indicates that this project involves the performance with a Safe deal and selects who pays the commission.
2. Choosing a performer
The employer selects the appropriate Performer among the submitted bids and proposals.
3. Harmonizing conditions
After choosing the performer, the project status changes to “In progress” and in the chat with the performer the employer discuss working details, such as: implementation stages, deadlines, cost, transferring materials procedure, accepting finished work procedure, as well as the consequences for deadlines failures.
4. Funds reservation
After the project`s works harmonization, the Employer deposits the agreed amount to the Safe deal account, for a reservation during the execution of the project.
5. Project execution
The performer works, according to the project specifications and the agreed time.
6. Project hand-over and payment
After the Performer provides the done work and the Employer approves it, the project can be closed.
After accepting the work, the reserved amount is automatically credited to the Performer’s account and the opportunity to leave feedback about cooperation is opened for both sides.
After registration as an employer and and filling your profile with information, you can proceed to the project publication.
1. Mouse over “Hire the expert” and click “Add project”.
2. Fill in the information about the project,the description should answer as many potential Perormers` questions as possible.
Think over what exactly you want to get in the end. If you have examples of what you need, attach them to the project. Select the category you need and specify a short and clear name. Define the budget and the expected duration of the project.
3. In the project window, specify that the payment will take place on a safe deal. Also in the graph “Commission” specify who will pay the Safe deal commission: Employer, Performer or 50/50.
4. For avoiding confusion and mistakes in the drafting, create and attach specifications.
In case of a dispute, Dispute Resolution Service will be based on data provided by the Employer in specifications.
5. After filling in all the fields, click “Post the project” and wait for performers applications.
6. To edit or delete the project use the functional block on the right side of your project.
1. To view all performers applications go to your project page.
2. In the choice of a Performer, we recommend focusing not only on the work cost but also on the rating, reviews and Performer`s portfolio.
3. To choose a Performer click “Select” in the lower right corner of the application.
1. After choosing the Performer for the project, start a discussion on how to do the work..
2. To chat with a specialist, share files and additional information, click on "Write message".
Before confirming the Performer, we recommend specifying all the details you are interested in about the project.:
- cost of the project;
- the need and procedure for providing materials and specifications to the Performer;
- time frames;
- procedure for transferring work results;
- penalties for non-compliance or delayed execution.
After confirming the conditions and the project status &ldquoIn progress” get back to the previous status is impossible
In case of disputes, Dispute Resolution Service will be based on the chat on the Beesy.pro website.
1. After confirming all the work conditions, you can reserve funds for the project.
To do this go to “My projects”, mouse over the project you need and click “Reserve funds” in the lower right corner
2. In the opened window, in the field “Sum” specify the required project budget and click “Reservation”. The selected amount will be automatically frozen on your balance.
3.The minimum amount to open a project with a safe deal is $1.
4. More details about how you can recharge the balance can be found here.
Please note, that reserving funds using safe deal minimizes the risk of fraud, cause payment does not go directly to the Performer, it`s kept on the project balance until successful execution and transfer of work..
1. When submitting applications for projects with a safe deal, pay attention to whether the amount of the reserve comply with the sum of the project budget;
2. To start the project you need to confirm your participation. To do this, hover mouse over & ldquo; Accept the project & rdquo ;, make sure the reserved budget is correct and click & ldquo; Yes & rdquo ;.
3. After adopting the project, we recommend to take responsibility for implementation and be in touch with the Employer.
4. We recommend to provide daily reports on the project implementation. In case of disputes, Dispute Resolution Service will consider all materials submitted by both sides.
1. When the work is completed the Performer needs to inform the Employer, transfer the necessary data and confirm project completion. To do this the Performer need to go to the page “In progress” and click “ Finish the project”.
2. After project completion by the Performer, the Employer will receive a notification.
3.After receiving the completed work, the Employer has 10 working days to check it. After this time, the reserved funds will be transferred to the Performer automatically.
4. To accept the done work and complete the cooperation, the Employer needs to go to the page “In progress”and confirm the project completion by clicking “Accepr the project”.
Attention! After the project is accepted, the reserved on the Safe deal funds will be transferred to the Performer`s balance.
5. At the end of cooperation, the reserved amount will be automatically transferred to the Performer`s account. And in the project window will be an opportunity to leave a review, both for the Employer and for the Performer.
6. If the Employer refuses to pay the amount reserved for the project or, if the Performer done the work poorly or abandoned the project during implementation, each project participant can apply to Dispute Resolution Service..
The problem will be considered according to the materials provided, including: project description, specifications, chat the website, the Performer’s reports and materials of the done work.
More information about how to work with the account balance can be found here.
Dispute Resolution Service on the Beesy.pro website - is an independent and impartial intervention in the disputing process of the project. We are a third side, who understands the problem and finds out for whose benefit it is necessary to close the project.
Attention! Dispute Resolution Service intervention is possible only in projects carried out with a safe deal.
If you work directly with a user - you work solely on trust with all the consequences and risks.
1. To apply to Dispute Resolution Service, go to “My projects” and in the bottom corner of the project, in wich occured the problem, click “Apply to DRS”.
Note, that both sides can apply to DRS only during the project execution. After project closure applying to DRS is impossible.
2.In the opened text box, specify the reason for the dispute, describe as more important points as possible, according to your opinion. And click “Send”.
3. Based on the application Dispute Resolution Service will check all available project data,its progress and the final result..
Committee will consider the next data:
-project description;
-specification attached to the project;
chat inside the messenger on the website;
-all data transmitted, files and links to archives transmitted via the messenger on the website;
-progress reports sent by the messenger on the website;
- screenshots from Time Tracker in the scope of work.;
-work results (data, files, links to resources or archives), sent by the messenger on the website.
Note, data from external resources(skype, telegram, viber, e-mail and others) will not be considered.
4. After careful researches the DRS committee will make one of the following decisions:
- Payment go to the Performer in full. Such decision is made if the final result matches project description, specification and deadlines, agreed between the sides of the cooperation.
- Return the full amount to the Employer. Such decision is made if there is no work result or the work is performed poorly and does not match project description and specification.
- Partial payment of the reserved funds to the Performer. Such decision is made if the work was partially completed, according to the project description and specification, provided that the Employer can use this part of work.
5. DRS cancellation is possible if both sides agree to continue working on the project.
The website commission for using the safe deal is 7% of the purchase price.
There are three options for paying a safe deal commission.:
1. 7% from employer, 0% from performer;
2. 3.5% from employer, 3.5% from performer;
3. 0% from employer, 7% from performer.
The choice of the appropriate option occurs at the stage of project creation by the Employer and can be changed at any time before starting work on the project..
Funds are reserved by debiting the required amount from your balance.
Balance replenishment is possible in the following ways:
- Visa card or MasterCard;
- Paypal;
You can change the project budget before selecting the performer and changing the project status to “In progress”.
To do this go to “My projects”, hover mouse over the project you need and click editing
If you want to change the budget of the Safe deal, move the mouse over the desired project and click “Funds reservation”,in the opened window you will have the opportunity to increase the project funds
You can choose another performer only at the initial stage of cooperation. To do this, go to the section “In progress”, mouse over the desired project and click “Change performer”.
Note, if the Performer has accepted the project, his change is possible only through Dispute Resolution Service.
There are two ways to return reserved funds:
1. If the Performer has not been chosen for the project and the project needs to be closed, the reserved funds can be returned through an appeal to the support service of the Beesy.pro website.
2. If the Performer was selected for the project and the project received the status “In progress” reserved funds can be returned only through the Dispute Resolution Service.
To withdraw your funds from the balance on the Beesy.pro website you need to go to the balance management page and select“Funds withdrawal”.
In the opened window fill in the form: specify the amount and the preferred payment method. Please note, that the payment system commission will be deducted from the withdrawal amount. The withdrawal request is considered within 2 working days and is carried out in manual mode.
Project cancelation with a safe deal is possible only through Dispute Resolution Service.
Specification (specifications) - is a document containing detailed Employer`s requirements about results and quality of the service and / or work provided by the Performer.
Specifications can be compiled by:
- the Employer;
- the Performer, after specifying the project details with the employer;
-third side, the Employer orders specifications drafting for the project.
Note, only the Employer can add the specification.
