Users collaboration
USERS COOPERATION WITH EACH OTHER
1. Reviews
1.1. For employers
1.2. For applicants
1.3. Reviews editing and deleting
2. Ratings
3. Bookmarks
3.1. For employers
3.2. For applicants
4. Messages
5. Unsuccessful collaboration
5.1. For employers
5.2. For applicants
5.3. Faced the fraud
6. FAQ
6.1. Disappeared review
6.2. Does the review affect the rating?
6.3. Can I raise up my rating?
6.4. Can I pay for a rating?
6.5. How to get PROFI status?
6.6. What to do if I found a fraud account?
6.7. Why does category position on my page differ from the rating position?
You can leave a review about the Professional or Studio based on the cooperation results:
- in case of successful project acceptance;
- in case of project cancellation, because one side refused to collaborate;
- in case of project cancellation by the Performer;
Review can contain only an objective opinion about the work..
You can leave a review about the Employer based on the cooperation results:
- in case of successful project completion;
- in case of project cancellation, because one side refused to collaborate;
- in case of project cancellation by the Employer.
Also you can leave a review about work with the Company. To do this you should go to the company profile, where you`ve been working or work now.
Reviews editing and deleting on the Pchel.net website are ppossible only if the review contains:
- profanity;
- the review does not contain an opinion about the work or cooperation with other users of the website;
- personal information, including private messages and contact list;
- direct accusations, such as “fraud”, “liar” and so on.
For the Professionals and Studios accounts on the website is introduced a scoring system. Ratings are compiled on its basis.
The higher your rating, the greater the chance to be noticed by a potential Employer..
| for adding first name, last name and E-mail | +50 points |
| for adding items in the portfolio | +1 point (100 points max) |
| for adding an application to the freelance project / job | +1 point (100 points max) |
| for each time when the employer choose the performer | +5 points |
| for E-mail verification | +20 points |
| for visiting the website | +1 point per day |
| for the positive review from the employer | +5 points |
| for the negative review from the employer | -5 points |
After achievement by the Professional or Studio 500 points you automatically get the status - PROFI
1. If you have found an interesting Professional or Studio, but at the moment you have not open projects, you can add them to Bookmarks.
2. To add any Professional or Studio to Bookmarks click on the flag in the right upper corner of the interesting profile.
3. To view all saved professionals and studios click “Bookmarks”.
1. If you are interested in a project or job, but you are not sure about it or need time to complete a response, you can add this project to Bookmarks and return to it later.
2. To add any project or job to Bookmarks, click on the flag in the upper right corner of the interesting project.
3.To view all saved professionals and studios click “Bookmarks”.
1. For chatting with the Performer or the Employer go to his/her profile and click “Send message” .
2. Further you can chat and exhange files with this user in a special section “Messages”.
To do this write something in the dialog box and click “Send”
The performer did not complete the project.
To avoid such situation, we recommend you to consider next points in choosing a candidate:
- the portfolio -check the relevance of the portfolio, whether there is a detailed works description, images, videos and project links;
- the raiting -check the Performers rating and his/her activity on the website;
- reviews - check reviews, if there are a lot of negative ones, we recommend you to look for someone else;
- feedback - the more working issues you discuss with a potential Performer, the fewer chances there will be misunderstandings. Pay attention to questions the Performer asks and how he answers yours;
- work with specifications -it is better to describe, structure and divide any work into implementation stages, according to which will be carried out reporting and further payment.
The performer dissapiared after taking the project.
If the Performer has not come up for any of his contacts within a week, we recommend you to repost the project.
Accepting a project, make sure that the Performer really took your request, keep the feedback, deal with reporting and step-by-step payment.
If Performer disappeared after the prepayment or the first payment.
If the Performer took your project, completed some part of it, received the first payment and disappeared, we recommend you to contact the support service of the payment system which you used.
Perhaps it can be returned as wrongly.
If the Performer disappeared after full payment or prepayment and didn`t fulfilled obligations.
In this case, we recommend you to contact the law enforcement to investigate the fraud.
The employer did not pay for the done project.
The Employers refusal to pay specific sum is one of the most unpleasant moments for any Performer
To protect yourself from unfair Employers, we recommend you to use the following methods.:
- use step-by-step payment or prepayment;
-work with big companies or use the safe deal;
- examine all the information about the Employer: check reviews, the number of projects on the website and the contact information relevance;
-if it`s possible, sign the agreement for the work performance, cause notarized documents and work acts are the best legal method of dealing with unfair customers;
- some employers ask the performer to transfer security funds to their account as a performance guarantee, we strongly advise not accepting such projects.
We also recommend soberly assessing your strengths, as the Employers reluctance to pay may be the result of poorly performed work, deadlines disruptions and specifications non-compliance.
If you faced the fraud on the website, saw a suspicious project or application, please contact our Support team
Please note, working directly, all website users assume related risks and the disputable situation's resolution is possible only in private or with the help of law enforcement agencies.
Website support service does not consider requests with chats and screenshots from exxternal sources.
Any confidential and private information provision about website users is carried out only in case of a formal request from law enforcement agencies.
The review could be deleted by the Support Service due to a violation of the website rules.
Yes, more details about the scoring can be found here.
Yes, more details about the scoring can be found here.
No, raiting is based on received points. To highlight your account, you can buy a PRO account, read more here.
To get the PROFI status, your rating should reach 500 points..
If you found a fraud account connect our Support Service or use the "feedback form" .
Cause the rating of several Studios or Professionals may be the same, there is a discrepancy in the rating for a few positions. To avoid such a situation and to be above the other Studios or Professionals, you need to increase your rating.
