Web form for opening repair tickets
Budget
Posted: 5 years ago
Opened
- Description
- Seawire Marine, a company that specializes in repairing marine electronics is looking to enhance their current website "seawiremarine.com" (developed in word press) by adding a form in which users can open a repair service ticket online.
Repair tickets are currently handled by phone. A customer calls and lets us know what unit they have and the problem is having, we give them an estimate and open a repair service ticket in our internal ticketing system. After the ticket is open we send them an email with their repair ticket number and the mailing address to send in the unit for repair. After the repair is completed we invoice the client and mail the unit back to them.
We would like to improve this process by having the ticket opening process be handled in our website using a form.
The form would allow the user to start a repair ticket by inputting their contact information and selecting different options from a drop down menu or entering it into text box regarding their unit as the manufacturer, model, serial #, symptoms, etc.
Once the user opens the repair ticket they would receive an email and/or a confirmation page which displays their repair ticket number (automatically generated by the form) along with the mailing address and instructions to send the unit in for repair.
Additionally, seawire marine will also receive an email with the ticket information in order to manually add it to our internal ticketing system.
Optionally depending on the complexity an estimated repair cost will also be given to the user depending on the selections made on the form about the unit. If too complex a fixed diagnostics estimate can be given for all tickets and a repair estimate will be given by the repair shop once the unit is diagnosed.
Time frame for this project is 3 weeks.
- Category
Source: guru.com
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