Archive: Salon Aggregator and Booking System
Budget
25000$
per month
Posted: 5 years ago
Closed
- Description
- Summary:
A salon online aggregator system where salons can register and offer their services and use it as a complete booking management solution. Salon clients have a uniform and consistent platform to search, review and reserve salon services online. Similar to Treatwell or, to some extent, Amazon and eBay.
Definitions:
The following terms will be used constantly through the written requirements.
System or Platform – The entire application described. This will have functionality depended on the type of user: Client, Salon or Owner.
Client – A physical person, non-business user of the platform. A client will use the platform to search for desired services, specific salons, read and write reviews, make online bookings on their preferred services with the ability to edit or cancel.
Salon – The business user of the platform, a salon registered by the Owner in the system. The Salon will use the System as a complete solution for booking management, including payments, refunds, advertisement and statistics.
Owner – The owner of the System/Platform who can manage (add, amend or delete) Salons on the System, turn features on/off, modify Salon visibility based on sponsoring and review statistics regarding usage from all types of users.
Booking – The action of reserving a specific service at selected times which can be paid in full or partial payment online.
Personnel – Each Salon User can have one or more sub-users called Personnel (or known as Team or Staff). These will have different privileges depending on their type (e.g. Manager, Technician, Receptionist).
Service – Is an activity that a Salon User offers a Client User.
Abstract description:
System will consist of an Owner Module and a User Module. These are detailed below:
1. Owner Module
In the Owner Module the Owner/Administrator can control all aspects of the System. Options for the Owner Module will provide options to:
A. Set up, amend and remove Salons. Owner will input all necessary information about a Salon when first registering it on the platform.
B. Have read-only access to the list of Clients in the system and see their details and services usage history.
C. Show statistics and reports for Salons. Statistics and reports should include but not be limited to: earnings (different breakdowns: per service, per total etc), number of clients (new, recurring, total etc), on-peak/off-peak hours.
D. Show statistics and reports for Clients. Statistics and reports should include but not be limited to: type of services used, spending breakdown, most frequented days of the week and hours of the day (customer insights), preferred payment methods, service reviewing activity (how often Client leaves reviews if at all).
E. System-wide statistics to monitor System financial performance mainly. These should include: income, outgoings, number of users (Salons and Clients), number of bookings (successful, no show and cancelled).
F. Add or remove Salons from a featured/sponsored list. This is a case-by-case option where Salons will have to pay to show higher in search results or recommended services.
G. Ability to create invoices for marketing and sponsored listing and payments due to Salon Users.
2. User Module
The User Module will be split in two different sections, depending on the user. These sections are:
2.1. Salon User
The Salon User Module will be shown to Salon type users where they will have an option to manage the following:
A. Add, modify and remove Services, Clients and Personnel.
B. Add, modify and remove Bookings (subject to conditions).
C. Assign Services to Personnel.
D. Ability to prevent Bookings to be made during specific time intervals and for specific Personnel.
E. Run discount and promotion campaigns. Discounts and promotions can be assigned by different criteria such as: day of week, time of day, Service or Service category.
F. Run marketing campaigns as an integrated solution (i.e. Facebook, Instagram, Newsletters etc).
G. Users with different privilege levels (i.e. Salon Manager, Receptionist and Technician).
H. Statistics: income (breakdown by hours of day, day of week etc), Services (success rate, not popular etc), off-peak/on-peak time intervals, Personnel performance, payments made through System, channels through which Clients were acquired (online or direct), statistics per client (history of appointments, type, expenditure).
I. Ability to receive notifications via Push and Email. Notifications will be mostly for Bookings but with possibility to extend to other areas (marketing & statistic targets).
A demo account can be provided on a similar platform.
2.2. Client User Module
The Client User Module will be open for everyone and is a basic account that will allow users to make and manage their Bookings online, 24/7, with a uniform UI and UIX regardless of Salon. Some of the features will include:
A. Limited usage without requiring a registered account (searching for Salons and Services, creating Bookings and paying for them – but no online management or history of bookings).
B. Create an online account for a full experience.
C. Full online 24/7 management of Bookings (create, modify, cancel etc).
D. Leaving reviews for completed Bookings.
E. Online payments in full or partial payments.
F. Social media integration (e.g. create/link account with Facebook account).
G. Ability to receive Notifications via Push, Email and SMS. Notifications will be mostly for Bookings (confirmed, cancelled etc), but with the possibility to extend in other areas (discounts, promotions etc).
See www.treatwell.com for a concrete example of a Client User Module.
The System must have an integrated payment processor, which will be used by the Client User to pay for Booking and by the Owner User to invoice, pay or charge Salon Users. Owner User will charge Salon Users for marketing campaigns and sponsored listings. Owner User will pay back Salon Users on Bookings paid in full by the Client Users.
System wide Notification centre for Salon and Client users. These should be of type: Push, Email and SMS (depending on user).
Platforms and OS requirements:
The System needs to be accessed by all users via Web Browser on Computers and, additionally, by Salon & Client users via Native application on Android and iOS devices (tablets and smartphones). The System backend should run as a cloud solution either on a VPS or on something such as Amazon Web Services or Google Cloud.
We can offer further clarifications on any of the functionality requirements. Additionally, for the successful bidder, we will provide screenshots from a similar platform and a demo account for a Salon type of user on a similar platform. A demo of how the Client User Interface should look and function can be accessed by anyone on a similar site www.treatwell.co.uk.
Maintenance & further development
The successful applicant must be available to offer maintenance services and further development on a contract basis. These will be negotiated separately and are not part of the posted project budget.
Milestones/development time
We are looking to have a basic working product within 2 months which can be used for Beta testing for a further 1 month. Overall, we want to launch a functioning system within 3 months, with at least the following basic functionality:
1. Owner module should be fully developed as per abstract (items A to G from the list)
2. User module:
a. Salon Users should have as a basic functionality the following items from list 2.1: items A to D, G and H (with limited statistics, at least for income).
b. Client Users should have as a basic functionality the following items from list 2.2: items A to E.
The rest of the functionality should be implemented within 6 months from the start of the project.
Notes
1. Some of the functionality described in the abstract might be more detailed than it is listed and will be discussed with the winner of the project.
2. We will only reply to requests via Guru.com. Please do not seek to contact us directly.
3. We are only interested in bidders that can provide further collaboration for maintenance and new features development.
4. The project doesn’t have to be developed from scratch, and can be a derivative of other work, subject to appropriate licensing and ownership rights.
Working conditions:
Fixed Price
$10k-$25k
Skills:
android,database design,email,ios,management,marketing,payment gateway integration,promotions,reports,software development,web development,review writing,...more,,,,,,,,,,,
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