Archive: I NEED TO GET A REFUND FOR GOODS NOT RECEIVED

Budget 97$ per month
Posted: 5 years ago
Closed
Description
We are an exhibitions company. We design and build exhibition stands.

I purchased some printed banners from a company based in the UK, which we needed for an exhibition stand for an event last month. I contacted the print company and explained the installation dates of when we were building the stand. I also detailed the dates of the event. They quoted the job and I agreed and made payment with a credit card upfront.

When I chased the job up - on the final day of the installation period, my printer confirmed that the banners would not be ready until 1 day before show opening. His argument was that I had not given a clear deadline. I replied telling him that this wasn't acceptable and that the client needed the stand to be finished as they were installing there products and materials on that day and that all of our works needed to be completed before this time. The printer offered no alternative arrangements and claimed that no deadline had been agreed.

The printer left me in a very difficult sitation. I could not get any other printer to get the banners printed in the short period of time left before show opening. I therfore had to use the previous years printed banners - which fortunately I had kept from the year before.

I have still not received the printed banners, despite the fact that I have paid for both the banners and courier delivery. The event concluded on the 13th of June last month!

I have contacted the printer, requesting a full refund. He has offered to refund the delivery cost including an additional 'goodwill gesture' totalling £200 + vat. The original price we paid was £594.00 + vat. I appreciate this is not a massive amount of money - but its the principal of it all. They have taken money from us - for a service that has not been delivered and in the process has damaged our reputation with our client. It has also created much stress on-site during the installation stages - with additional cost to clean and fit the old graphics, with additional trips to the show ground and over time labour.

Despite numerous emails at the time requesting help to resolver the issue - the printer offered no alternative solutions - leaving the problem with us to sort out.

After requesting a full refund and the threat of legal action to reclaim additional compensation, he has responded with a link to his company terms and conditions.

What legal grounds do I have in this situation? Is this worth fighting - as to me it seems to be morally wrong?

I have attached the Terms and Conditions that they have referred me to. Do these apply - even though I have paid but not received the goods - not at any point.

Unfortunately due to the small sum involved - the budget for legal action will only be small.
Skills:
banner,building design,business support,terms and conditions
Category

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