Lenmo Inc Needs Customer service Rep.
Budget
25$
per month
Posted: 5 years ago
Opened
- Description
- The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
For Clients in United states and Canada
Responsibilities
*Manage large amounts of incoming emails.
*Identify and assess customers’ needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and email handling quotas
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
*Proven customer support experience or experience as a client service representative
*Track record of over-achieving quota
*Familiarity with CRM systems and practices
*Customer orientation and ability to adapt/respond to different types of characters
*Excellent communication and presentation skills
*Ability to multi-task, prioritize, and manage time effectively
* High school degree
Skills:
Customer Service,Data Entry,Email,Payroll,Sales,Credit Card
Working conditions:
25
- Category
Source: guru.com
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