Customer Service Support

We are in need of a skilled Customer Service Administration and Collection Agent that can manage a database of over 1000 -2000 clientele. This Project is basically for North America (United State of America and Canada) residents and it's a part-time/full-time basis for interested individuals and a completely remote job. More details will be provided upon indicating interest

Duties & Responsibilities:
! Communicate in writing via email and chat to ensure all customers have a positive experience with us.
! Establishes, organizes and maintains confidential customer information in global Service Management and CRM/IFS Sales databases
! Meet daily, weekly and monthly goals within an established time period
! Resolution of customer issues related to past due debt collections
! Make outbound and receive inbound calls to communicate with borrowers in regards to late or past-due accounts
! Problem solve with past-due customers to bring accounts current through payment negotiations
! Contact consumers by phone to resolve the outstanding balance owed
! Maintain a high level of customer service
! The ability to handle multiple projects and tasks at the same time
! Great attention to detail and are highly organized
! The ability to articulate themselves professionally Excellent written and spoken English

Qualification

Excellent communication and listening skills
Ability to negotiate and be assertive and professional at all time
General computer knowledge and typing skills
Capability to adhere to schedule requirements