Archive: Virtual Assistant / Office Admin / Customer Service

Budget 13$ per month
Posted: 5 years ago
Closed
Description
*This is a full-time position offering 42-55 hours per week job.
*The schedule is flexible, but we would prefer someone to work weekends (Saturday through Wednesday)
*Must be able to work 8am-7pm on weekdays and 8am-5pm on weekends.
**The candidate must not have other contracts or obligations with another company and should be fully focused on working on this job and this job only.

This is a per-hour job with performance bonuses. We offer bonuses based on:

1) % of Total Monthly Sales Growth.
2) # of Monthly New Sales Bookings.

We are a residential and commercial cleaning company in Dallas, Texas that works with residential customers (B2C) and commercial accounts (B2B). We are a growing company and looking for an Office Administrator\Customer Service Specialist that is fluent in English and Spanish (optional but preferred), has strong management, sales, and customer service skills.

We provide maid service with a variety of cleaning packages such as:

-Standard Cleaning Services (one-time or recurring)
-Deep-Cleaning Services
-Move-Out Cleaning
-Post-Construction\Renovation Cleanup
-Commercial (Office & Industrial)

We acquire customers via incoming phone calls, chat, and sometimes email. We also get a lot of online bookings (self-booked) that need to be assigned to our cleaning teams and on some occasions followed-up with customers to make sure we have all of the information correctly and to make sure we have an available team for them.

Which is why we are looking for someone who is a self-learner, motivated, and driven to grow with us. This is a long-term opportunity. You will be working closely with the managing partners and assisting them with:

Duties and responsibilities

-Answer direct phone calls from potential customers inquiring about services
-Provide potential customers with a variety of services and appointment scheduling.
-Schedule bookings with the drive and motivation to close the sale.
-Provide customer service to existing customers (scheduling, rescheduling, cancellations, complaints, following-up, etc).
-Assign bookings to available cleaning teams in our system.
-Send reminders to cleaning teams to update schedule, check-in, turn in their checklists, etc.
-Respond to leads that come in by email, live chat, and Yelp
-Effectively communicate with owners via Front, Slack, etc.
-Effectively communicate with cleaning crews out in the field.
-Adhere to company policies and procedures with customers.

Requirements:

-Customer service experience (2+ years of experience).
-Call center experience (2+ years of experience).
-Excellent multitasking skills.
-Excellent communication skills and follow-up with management.
-Excellent time-management skills and prioritizing tasks.
-Excellent personal skills and ability to sell to "warm leads".
-Excellent listener and a fast learner that can take direction and follow instructions.
-Analytical abilities and aptitude in problem-solving.
-Knowledge of office management systems and procedures (Front, G Suite, Tawk.to, Slack, Asana, etc).
Skills:
customer service,office management,virtual assistant,asana,booking,business to business (b2b),business to consumer (b2c),communication,live chat,office administration,policy and procedures,sales management,slack,Spanish English,yelp
Category

Similar freelance jobs

safe 
Hi, I need someone from Balkan Region that speaks fluent in German, virtual assistant to support me in various tasks. In particular I need the assistant to make calls to my German speaking clients. Thank you. Skills:....
3 months ago
safe 
Need someone with experience setting up mailcow to boot up a VM for me, install mailcow, and set up all DNS records. For the VM I'm thinking of working with DigitalOcean, but open to hearing different suggestions if you have any. Please use the word "cowtastic" in your proposal so I know you have experience......
safe 
We require someone who is knowledgeable and has minimum 2 years experience with Amazon or Google cloud computing. Good understanding of Linux, Asterisk and Vicidial is essential. We wish to start testing Asterisk and Vicidial in the cloud from Amazon and / or Google. We require setup, testing and ongoing......
$242
Hello I am looking for some online research to be done and inputted into a spreadsheet. Please get in touch if you can help Thanks Declan. Skills:....
4 year ago
$11
Hi, General personal assistant required. Must be good at research and with feedback on here. Work hours will vary - some months none, some months upto 10 or 15. Can be very flexible around your time. Skills:....
4 year ago
$26
We are looking for someone who can copy us an A4 page in Hebrew and German. The original comes from an old book. Skills:....
4 year ago
$13
Hello, I am looking for support with a regular (weekly) data entry work. It is data entry from a handwritten document to a CMS system of my own. It is not complicated and I will provide written instructions and I am more than happy to show you the first time over a screen share as I think that will save......
4 year ago
$39
The task involves listening to a dialogue that will likely contain multiple speakers. The Transcriber has to identify and mark when each speaker is speaking, transcribe the corresponding audio, assign annotations to non audios. Skills:....
4 year ago
$516
We have a large website with hundreds of articles and sections. The website is www. motorbikesindia. com We are developing a new website, but we need to maintain our high level SEO. We therefore need somebody to copy and paste every URL, pictures and Content for each page. We will supply a template and......
4 year ago
$16
Really straightforward. This is one and a quarter pages. Just needs to be typed into Word and then translated into English. Skills:....
4 year ago
$167
I have provided a pdf and excel spreadsheet. It requires typing the pdf into the excel spreadsheet. Pretty straight forward. Skills:....
4 year ago
$33
I have 6 accelerators and mentors (and other guys) from them. I need to receive from you one spreadsheet with links to these guys from Linkedin and other info. What I need to receive 1. accelrator name 2. Full Name 3. Linkedin link 4. Bio 5. Who are they in this accelrator (team/advisor/mentor) (from......
4 year ago
$159
I have several email lists on spreadsheets that I need converted into a gmail --email list --i think the max is 500 email address per email blast --so I would have several of these to do--lets start with one list of 500. Skills:....
4 year ago
$422
We are a matchmaking agency in London and would like help with searching for client profiles in our shared files and inboxes and upload the data from forms into the company CRM (database). There should be around 400-500 profiles. Estimate this to take at least 12 -15 hours which can be split over a few......
4 year ago
$13
I would like someone to download images for specific products (Spreadsheet will be provided). Images to be saved to a Google Drive folder with specific naming format. Approx. 1,000 items (with 2-3 images per item) Can either be done manually or automated. Skills:....
4 year ago
$144
We are looking for a person who can find pre - described companies on Google, analyse them through provided websites and then send an email introduction letter. Very simple work, all online, -hours to suit. Skills:....
4 year ago
$101
Hello. I am a nutritionist and I provide my clients with a health optimisation plan (HOP) after a consultation. The editable PDF that I current use, is outdated and I want it amended to suit my business needs. You can either edit the existing one, or create a new one - whichever is easiest for the designer.......
4 year ago
$17
I've tried this several times but for some reason the dates all go in wrong. Is anyone able to help me import this file, complete with event URL into a Google calendar? https://docs. google. com/spreadsheets/d/10lWWnwq4FLJKSJQqgeb8TzIAQTnlF8MjHjz_e8y4ZFA/edit? usp=sharing I'm sure for someone who knows......
4 year ago
$168
Data collection in 10 days to find 5,000 accountants in accountancy firms in: Scotland - (No – info@company to be collated - Names Emails Only) I want to compile a data base of the following. Accountancy Firms with 10 partners or less. First Name Last Name Job Title Company Name Email Address We will......
4 year ago
$17
We would like to capture the 426 schools listed in the following link https://www. eslbase. com/schools/uk We would like the following information captured: 1. Name of School 2. Town/City 3. Phone Number 4. Email address Thanks, Alan. Skills:....
4 year ago
$52
I need an experienced instagram enthusiast with time in their hands to manage engagement and grow my IG account. It will require some time daily and looking for organic daily/monthly growth. Must be a good communicator, experienced with Instagram and growth strategies and features to use and very reliable.......
4 year ago
View all